Camera cues - stillness, a covered lens, a fall signature - start a ladder that asks the person first, then pages the right human on the channel they already use, and waits for an answer before climbing. Every step is timestamped and auditable.
Before any alert leaves the building, Care Ladder asks the person directly - through a speaker check-in. The response decides what happens next, and the response itself is the product's core signal.
"I'm fine" by voice resolves the incident at rung two. Staff and family are never paged; the transcript is kept for review.
"No... I can't get up" is classified as a negative reply: priority is raised and caretakers are paged immediately, with the wait rungs skipped.
No answer inside the window pages caretakers with a countdown. No acknowledgment, and the ladder climbs to the next human - visibly, on the record.
The same engine serves a daughter checking on her mother and a floor lead running a ten-room wing. Different surfaces, same honesty.
Nobody opens a console when Mom might need help. Care Ladder is being rolled out as a bot thread in WhatsApp or Telegram - today's live demo runs the same ladder with one-tap acknowledgment links:
Pages route to the shift channel first. The console is triage, cases and audit:
An evening when the check-in went unanswered. The whole incident, handled inside one thread - the console stayed closed. Design preview: the in-chat runtime is rolling out; today's live Home demo runs the same ladder with one-tap acknowledgment links.
One router, four delivery channels, honest per-channel status: adapters are built into the engine, and this demo runs them in stub mode - every delivery result, real or stubbed, is recorded in the incident audit trail.
Checkout runs live via Stripe (test mode during the Galuxium build).
| Tier | Price | What you get |
|---|---|---|
Home Solo families |
$9/mo | 1 household · 1 camera · voice check-in ladder · caregiver notify · full audit trail |
Facility Starter Small assisted-living |
$49/mo | Up to 10 rooms · shift channel queue · alert center, cases and audit · CSV export |
Facility Growth Multi-unit operators |
$99/mo | Unlimited rooms · multi-tenant admin · learning schedules on the Growth roadmap · priority support |
Reserved fictional phone numbers are used throughout the demo; telephony is stubbed and emergency dialing ships disabled and fail-closed.
Every claim the product makes is one a care operator can stand behind.
Frames are blurred or silhouetted before anything is stored. Person tracking uses shape geometry only - never identity. Clips state their retention window.
Cue, check-in, page, acknowledgment, call, close - each step is timestamped in a per-incident audit trail, exportable for review and shift handover.
Emergency numbers are never dialed automatically; the emergency rung ships disabled and stays behind a human gate. Unsigned billing webhooks are rejected outright.
No. The emergency rung is fail-closed: it ships disabled and never dials on its own. A human always decides. In every demo the numbers dialed are reserved fictional ones.
Care Ladder is a wellness workflow, not a medical device. It does not diagnose, does not score clinical risk, and never presents itself as one.
The ladder climbs on timers: after the acknowledgment window expires, the next contact is paged, then called - each step visible in the console and recorded in the audit trail.
Cues are behavioral: stillness in a zone, a covered lens, a vertical-to-horizontal transition that resembles a fall. Frames are privacy-transformed before persisting, and tracking never identifies individuals.
Responders set breaks from the staff console; auto-routing shows their status and countdowns, and the floor lead can pull someone off break as a logged override. (Chat-side break commands are on the roadmap.)
Two pre-seeded accounts, one click each. This is a sandbox: stub notifications, reserved fictional numbers, emergency fail-closed. Or open the consoles directly: family console · facility console.